Kronen Group
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The Kronen Collection is a handpicked group of distinctive hotels, each offering a unique
experience in some of the country’s most picturesque locations. From the elegance of Jesmond
Dene House to the charm of the lake-land inspired Borrowdale Gates, the historic allure of The
Crown Hotel, and the panoramic seaside views of The Kilbirnie, each property perfectly
balances boutique luxury with warmth and personal service. While united under The Kronen
Collection, every hotel maintains its own independent character, creating a personalised,
memorable experience for every guest.
Employees: Approximately 300 across four properties
The Challenge
The Kronen Collection began its journey with Thinking Software at The Crown Hotel in Wetheral.
The hotel had been using Rota Horizon since 2020 and successfully migrated to RotaOne,
Thinking Software’s modern cloud-based workforce management system, in 2022.
Rota Horizon, Thinking Software’s trusted on-premise solution, had served the hotel well for
many years. However, the shift to RotaOne’s cloud platform offered greater flexibility, visibility,
and scalability.
Over the following years, three additional hotels transitioned to RotaOne. These properties had
relied on paper-based rotas and manual timesheets, resulting in inconsistent processes,
limited oversight, and time-consuming payroll preparation.
The challenge was to unify all properties under one scalable system that could modernise
operations and support group-wide visibility
The Solution: RotaOne
Rolling out RotaOne across all sites enabled The Kronen Collection to:
• Centralise workforce management under one cloud-based platform
• Retain existing fingerprint and fob hardware
• Gain real-time oversight of staff rotas, attendance, and labour costs
• Access powerful reporting tools for payroll, compliance, and holiday management
“Once we started using it, it was really self-explanatory. It’s easy to work with.”
— Kirsty Connelly
Results & Benefits
Accurate Time Tracking
• Biometric scanning reduced manual errors
• Audit trails quickly flagged missing data
Smarter Scheduling & Budget Control
• Live labour cost tracking during rota creation
• Colour-coded tools for staff availability and holiday planning
Efficient Reporting
• Quick CSV/PDF exports simplify payroll processes
• Automated alerts for compliance and minimum wage tracking
Responsive Support
• Prompt, knowledgeable support from the Thinking Software team
• Helpful documentation and custom report assistance
“The support team are great—they send exactly what I need, fast.”
— Kirsty Connelly

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Time & Attendance – RotaOne